Privacy Policy
Effective Date: 15/06/2027
Company: Technical Thought
Product/Service: CYVERNA FLOW – Automation Platform
1. Introduction
This Privacy Policy describes how CYVERNA FLOW, collects, uses, processes, stores, and protects user data in compliance with applicable laws, including but not limited to Google policies, Meta (Facebook/WhatsApp) policies, and global data protection standards.
By accessing or using CYVERNA FLOW, you agree to the terms outlined in this Privacy Policy. If you do not agree, you must discontinue use of the platform immediately.
2. Scope of Policy
This policy applies to:
• Website visitors
• Registered users
• Vendors and clients
• API users and integrations
• Third-party integrations
It covers all data collected via:
• CYVERNA FLOW platform
• Website (CYVERNA FLOW.com)
• APIs and integrations
• Customer communication systems
3. Data We Collect
We may collect the following types of data:
3.1 Personal Information
• Name
• Email address
• Phone number
• Business details
3.2 Technical Data
• IP address
• Device type
• Browser information
• Usage logs
3.3 Communication Data
• Messages sent via WhatsApp API
• Campaign data
• Chat history (processed but not owned by CYVERNA FLOW)
3.4 Payment Data
• Transaction details
• Billing information
(Note: We do NOT store card details; handled by third-party gateways)
4. Data Usage
We use collected data for:
• Account creation and authentication
• WhatsApp API integration and messaging delivery
• Campaign execution and analytics
• Customer support and communication
• Platform improvement and performance optimization
• Legal compliance and fraud prevention
5. Data Ownership
Users retain ownership of their customer data. However:
• CYVERNA FLOW acts as a data processor, not a data controller
• Users are solely responsible for the data they upload or process
• CYVERNA FLOW is not liable for misuse of customer data by users
6. Third-Party Services
CYVERNA FLOW integrates with third-party platforms including:
• Meta (WhatsApp, Facebook APIs)
• Google Services (Analytics, reCAPTCHA, etc.)
• Payment gateways (Razorpay, Stripe, etc.)
By using CYVERNA FLOW, you agree to comply with:
• Meta Platform Policies
• WhatsApp Business Policy
• Google Terms of Service
We are not responsible for third-party data handling practices.
7. WhatsApp & Meta Compliance
Users must strictly follow:
• WhatsApp Business Messaging Policy
• Opt-in requirements
• Anti-spam guidelines
Any violation may result in:
• Account suspension
• Permanent termination
• Reporting to Meta authorities
CYVERNA FLOW holds no responsibility for bans or restrictions imposed by WhatsApp/Meta.
8. Data Security
We implement industry-standard security measures including:
• Secure servers
• Encryption protocols
• Access control systems
However:
• No system is 100% secure
• Users are responsible for safeguarding their credentials
9. Data Storage & Retention
Data is stored on secure servers with industry-standard protection measures. Logs may be retained for system monitoring, optimization, and security purposes. Old or unnecessary data may be automatically deleted to maintain system performance.
We reserve the right to:
• Remove unused or redundant data
• Optimize and maintain database performance
• Delete inactive or unused accounts
Additionally, to ensure system efficiency and storage optimization, all chat data and media files older than 90 days may be automatically deleted from our servers without prior notice.
Users are advised to maintain their own backups of any important data, as CYVERNA FLOW shall not be responsible for any data loss resulting from automatic deletion policies.
10. Cookies & Tracking
We use cookies and tracking technologies for:
• Analytics (Google Analytics)
• Performance monitoring
• User experience improvement
Users can disable cookies via browser settings.
11. No Refund Policy (STRICT)
All payments made to CYVERNA FLOW are final and non-refundable.
This includes:
• Subscription plans
• Setup services
• API usage charges
Once a service is activated or delivered:
• No refund requests will be accepted under any circumstances
Users are advised to:
• Review features carefully before purchase
• Contact support for clarification before payment
12. Limitation of Liability
CYVERNA FLOW shall NOT be liable for:
• Message delivery failures
• WhatsApp/Meta restrictions or bans
• Data loss due to external systems
• Business losses or damages
Use of the platform is at your own risk.
13. User Responsibilities
Users agree to:
• Use the platform legally
• Avoid spam or abusive messaging
• Maintain proper opt-in consent
• Protect login credentials
Violation may result in:
• Immediate account suspension
• Permanent ban without notice
14. Account Suspension & Termination
CYVERNA FLOW reserves the right to:
• Suspend or terminate accounts
• Block access without prior notice
• Remove data if required
Reasons include:
• Policy violation
• Fraudulent activity
• Abuse of services
15. Compliance with Laws
Users must comply with:
• Local laws and regulations
• Data protection laws
• Anti-spam laws
CYVERNA FLOW is not responsible for legal violations by users.
16. Changes to Privacy Policy
We may update this policy at any time without prior notice.
Users are responsible for reviewing the policy regularly.
Continued use of CYVERNA FLOW implies acceptance of updated terms.
17. Contact Information
For any privacy-related queries:
Email: info@cyvernaflow.com
18. Final Agreement
By using CYVERNA FLOW, you confirm that:
• You have read and understood this Privacy Policy
• You agree to all terms and conditions
• You accept data handling practices described above